This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world. 

Job Title: Customer Service Coordinator II

Position Details:

• Location: 4200 Corning Place; Charlotte, NC 28216 - Hybrid: 3 days onsite & 2 days' work-from-home.
• Work Schedule: Monday thru Friday, 8:30 am - 5:30 pm.
• 6-month contract with possibility for extension.

Key Responsibilities:

• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
• Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
• Maintain professionalism while working on a fast-paced team with very specific service level agreements.

Qualifications:

• Required Education: HS diploma or equivalent required - Associate's degree in Business preferred.
• Required Experience: 3-6 years' experience with data entry and customer service.
• SAP experience preferred.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $16.49/hour - $21.99/hour.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).