This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world. 

Job Title: IT Desktop Support

Scope of Position:
The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. This position reports directly to the IT Site Lead.

Responsibilities:

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware

Additional responsibilities may include:

• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions to physically assist other IT teams
• Desktop Imaging and deployment
• Printer support, mapping, configuration, troubleshooting and deployments
• Cyber security vulnerability mitigation
• Other tasks and duties as needed

Meeting Support:

• Works across the media team, corporate events, and IT for meeting support and problem resolution
• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems
• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
• Knowledge of conference room audio and display devices

Smart Hands: Assisting external IT teams (Note: Some sites have a dedicated network team to perform some of the duties below)

• Infrastructure cross connect installation –patching cables
• Remote server reboot
• Moving/installing IT equipment within your space and cabinets–rack, stack, cable and work with Vendor or Network Team to go live
•  IT hardware installations
• Corning IT supported equipment component removal and installation
• Physical server and network gear reboot
• Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
• Providing remote console access
• Escort IT Vendors for other IT Teams (where permitted)
• Procurement of IT goods and services
• Receiving/shipping of IT goods
• Ensures discreet handling of all business and maintains the highest level of confidentiality
• Prioritizes duties and works on several tasks simultaneously
• Demonstrates flexibility and willingness to change priorities at a moment’s notice

Education and Experience:

• Associate degree (minimum)
• Hardware Experience (beyond imaging/deployment)
• 2 years of related experience

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Required Skills:

• Proficient in time management and task prioritization
• Advanced Level of English Language
• Effective organization and planning skills, with ability to handle changing priorities
• Excellent communication and interpersonal skills
• Must be a self-starter, able to work in team environment and motivate others

Desired Skills

• Hardware/software installation, troubleshooting and support
• Basic smart hands (network configuration) knowledge
• Active Directory administration
• Experience imaging and working with deployment server(s)
• Basic knowledge management

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $24.11/hour - $32.14/hour.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).